DMR Communications - VoiP, Phone System, Cloud PBX, Internet

  • Home
  • About DMR
    • Career Opportunities
    • Contact Us
  • Business Solutions
    • IP Phones
      • Cisco SPA525
      • Cisco SPA504/514
      • Cisco SPA508
    • Calling Features
    • Asymmetrical Digital Subscriber Line (ADSL)
    • High Speed T1
    • Metro-Ethernet
  • Advanced Voice Services
  • General
    • FAQ
    • DMR Phone System Tutorials
    • Service Level Agreement
  • News / Product News
  • Logins
    • Customer Login
    • Support
    • Admin Login
    • Recording Admin

FAQ

Comm Portal Questions:

Auto Attendant

The auto attendant is an important part of call control for any business. The auto attendant will answer calls and  allow you to setup call routing to different users.  If you would like help setting up your auto attendant, please give our customer service team a call.

 

How do I forward all of my calls?

From the DMR Communications Com Portal, select the Call Manager tab, then forwarding.  Check the Forward calls immediately and put a phone number into the Forward calls to field.  You do not need to enter a 1 in front of the number.  If you wish to have your phone at work ring one time click yes “Ring my phone once when a call is forwarded?” button.

com_portal_call_forward Immediately

General Questions:

How can I setup Bria

Follow our step by step guide here

What is an off net or over the top, or third party?

All three are the same, basically it means that your voice provider does not have control of Quality of Service (QoS).  If you have static, choppy voice, dropped calls or any other issues your phone provider will blame your ISP.  There is no accountability for your voice calls.

Why choose DMR for hosted PBX

DMR provides end to end network control from customer premise back to the phone switched network. This allows DMR to have total control of the call path and allows us to ensure high quality voice communications without interruptions.

Why select DMR

DMR has our own customer service team.  Live operators are almost impossible to talk to, not with DMR.  We do not have an auto attendant, or hide behind email and chat.  Call our main line (866)404-2988 to talk to someone who can help.

Questions about specific IP Phones

  • Cisco SPA303 SPA5xx

How do I setup a 3 way conference call

Using a Cisco SPA phone to setup a 3 way call.
While in a call push the “conf” soft key. Dial the number of the person you wish to bring into the conference. When they answer the phone push the “conf” button again.

When you are done with the conference there are 2 options on how to end.

First you can push the “endCall” soft key to end the call.
Second you can push the “join” soft key. This will connect the other two parties together and exit you from the call.

Call park and pickup

Call parking allows you to put a call on hold on one phone then pick it up on another phone. The advantage of doing this is that you do not have to do a call transfer, or know the number of the other ip phone you will pick the call up from.

While in a call push the soft key that says park. If it is not visible you may need to push the right arrow on the toggle button. Listen for what orbit it will be parked on. Push the xferLX soft key to complete the transfer. On any ip phone scroll to the soft key that says pickup and the number of the orbit that the call is parked on.

If the call is parked on orbit 3 or above you will need to dial the pickup code to pick up the call. The code is *99 followed by the orbit orbit code. For example to pick up orbit 5 you would dial *9905

I can make calls but my phone does not ring

First think to do is to confirm that DND or do not disturb is not turned on. Look on your screen and check if it says “Do Not Disturb” Also look for a soft key that says -dnd. If the – sign is there then do not disturb is turned on and your phone will not ring. Click on the -dnd button to turn of do not disturb.

IF that does not work confirm check your Comm Portal settings and confirm you are not forwarding all calls

  • Panasonic KX-UTG200 and KX-UTG200

How do I setup a 3 way conference call

Using a Panasonic KX-UTG phone

While in a call push the CONFERENCE key. Dial the number of the person you wish to bring into the conference. When they answer the phone push the conference button again.

When you are done with the conference there are 2 options on how to end.

First you can push the “End Call” soft key to end the call.

If you only want to disconnect one person you can select their number using the arrow keys and push the “Drop Call” soft key.

Call us ….

Billing: (855)245-5367
Support: (866)404-2988

Follow us on ….

DMR Communications is an …

ico1... integrated communications provider offering a full array of local, long distance, and High speed internet access to small and medium sized businesses.

IP Phones

ico2Does your current communications solution need an upgrade but you don't have the resources to purchase, set up, or maintain a costly telephone systems? Ask about our hosted IP Phone solution.

Top Communication System

ico3With DMR Communications, you will now enjoy the capability to integrate all of your communications needs into one manageable, flexible and cost-efficient system for doing business.

Copyright © 2018

DMR Communications Inc.

payment address
360 East First #488
Tustin, CA 92780


Phone: 714-338-8807
Customer Service: 866-404-2988
Billing: 855-245-5367
Fax: 800-861-5994

MLTS E911 Batch

Product & Services

  • Business Solutions
    • IP Phone Systems
      • Advanced Calling Features
    • Advanced Voice Services
    • Asymmetrical Digital Subscriber Line (ADSL)
    • High Speed T1
    • Metro-Ethernet
  • Service Level Agreement

Navigation

  • Home
  • About DMR
  • Career Opportunities
  • FAQ
  • DMR Phone System Tutorials
  • News / Product News
  • Contact Us

Copyright © 2023 · Web Development by MKK Business Solutions, Anderson SC